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Order Information
What is my order status?
What payment methods can I use?
Should I use spaces or dashes when I enter my credit card number?
Does my billing address have to match the address on file with my credit card?
Why is my credit card being rejected?
When will my credit card be charged?
How will the charge appear on my credit card?
Do I have to pay sales tax?
How do I get a copy of my invoice?
What do I do if I forgot my password?
How will you know where and how to send my physical product?
Shipping Information
Has my order shipped?
Do you ship to my country?
When will my backorder ship?
Can I change my shipping address?
Can I change my shipping method?
What are the shipping costs/timeframes?
Technical and Warranty Support
How do I get technical or warranty support for my product?
Why do I need to set my browser to accept cookies?
Are cookies a security risk?
How do I set up my browser to accept cookies?
Quick Order Look Up
Quick Order Look Up
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Forgotten your Password?
Returns and Cancellations
What is your refund policy?
How do I request a refund?
How do I cancel my order?
When will my credit appear on my credit card?
Privacy and Security
What is your privacy policy?
What is the Digital River Secure & Virus Free Protection?
Still need help?
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Sales Support
020 3014 0783
Mon – Fri 9am – 5.30pm
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