Returns and Cancellations

What is your refund policy?

The Lenovo Online store, powered by Digital River, offers a 14-day money back guarantee on all products. Your money back guarantee starts from the date your product has been delivered.

This policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale. Click here to view Digital River’s Terms of Sale.

More questions? Back to Main Help Page

How do I request a refund?

To request a refund, you must look up your order and then use the request a refund option to submit your request.

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How long after I request a return will I receive my refund?

Arranging your return

In order to arrange your return we will provide you with a return reference number known as an RMA.

Once you submit all the required information to Customer Service it can take up to 5 working days to arrange an RMA and send this number back to you.

At the same time as providing you with the RMA number we will send you details about your collection date.

Once the product has been collected it can take up to 2 working days to be returned to the warehouse.

Receiving your refund

Your refund will be initiated by Digital River within 7 working days of the product arriving at the warehouse.

After the refund has been initiated, the time it will take for your refund to reach you will depend on your method of payment.

Credit Card, PayPal, Debit Card

It can take up to 7 working days after the refund is initiated for the funds to show on your account.

Wire transfer

You will be sent an email with a secure link requesting your bank account details for the refund. Once the details have been received from you and the refund has been initiated, it can take up to 14 working days for the funds to be returned to your bank account.

Please note: these timelines are estimate times only.

More questions? Back to Main Help Page

How do I cancel my order?

If you selected to pay by wire transfer when placing your order and you have not yet sent your payment, your order will automatically be cancelled after 20 days so no further action is required by you to cancel your order.

If you paid by credit card or PayPal, you can submit a request to cancel your order on the same day the order was placed.

Please note that your request to cancel may not be possible as the manufacturing of your product may have already started or your order may already be prepared for shipment. If your order cannot be cancelled, you will receive an email notification advising you that your order has been shipped. Once you product is delivered, please contact our Customer Service team to arrange a return and refund of your order. Please do not refuse delivery of your order as this may delay the return and subsequent refund of your order.

If your order has been successfully cancelled you will receive an email notification confirming the cancellation and your credit card will not be charged.

If you have paid by PayPal a refund will be initiated and it can take up to 7 working days for you to receive your refund.

If you have paid by wire transfer you will be sent an email with a secure link requesting your bank account details for the refund. Once the details have been received from you and the refund has been initiated, it can take up to 14 working days for the funds to be returned to your bank account.

Click here to submit a request to cancel your order.

This policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale. Click here to view Digital River’s Terms of Sale.

More questions? Back to Main Help Page